Services > Steering

Steering is the phase that quantitatively compares current reality to strategic objectives. Each Activity & Tool is assigned one or multiple key performance indicators (KPI’s). These KPI’s can become very detailed. General departmental KPI’s can include:

• Finance
  % Revenue Increase Over Previous Month
  % Gross Margin Change Over Previous Month
  % Change in Cash Over Last Week
  # AR Over 90 Days
• Operations
  % Utilization of Production FTE’s
  # Reported Errors/Rework
  % Survey Results – Customer Satisfaction
  % Operational Expenses to Budget
• Marketing
  % Leads Generated to Signed Contracts
  % Monthly Revenue - New Customers
  $ Average Revenue per Customer
  $ Customer Acquisition Costs
• Human Resources
  $ Revenue per Employee
  % Absenteeism
  % Turnover
  # Hiring Interviews Conducted per Open Position
• Technology
  % System Uptime
  # Quarterly Virus Attacks
  # Open Trouble Tickets